Privacy Policy

OysterLux Pty Ltd, trading as OysterLux (“OysterLux”, “we”, “us”, “our”), is committed to handling personal information in an open and transparent way. This Privacy Policy explains how oysterlux.com.au may collect, hold, use and disclose personal information in connection with enquiries, bookings, events, website visits and related services.

Personal information collected

The kinds of personal information collected may include your name, email address, phone number, business or company name, event details, venue details, billing information, correspondence, and any information you submit through contact, enquiry or booking forms. If you provide dietary requirements, accessibility needs or other information that may be sensitive, that information should only be collected where reasonably necessary and, in general, with your consent.

How information is collected

Personal information is generally collected directly from you when you submit a form, make an enquiry, request a quote, book a service, communicate by phone or email, subscribe to updates, interact on social media, or otherwise provide information to OysterLux. Some website usage information may also be collected automatically through cookies, analytics tools, server logs and similar technologies when you visit the website.

Why information is collected

Personal information may be collected to respond to enquiries, provide quotes, manage bookings, deliver events and masterclasses, communicate with you, send service-related updates, process payments, improve the website and services, maintain business records, and comply with legal obligations. Under the Australian Privacy Principles, personal information should only be collected where it is reasonably necessary for an organisation’s functions or activities.

If information is not provided

If requested personal information is not provided, OysterLux may be unable to respond to your enquiry, confirm a booking, deliver services, or provide some website or customer support functions.

Use and disclosure

Personal information may be used and disclosed for the primary purpose for which it was collected and for related purposes that would reasonably be expected, including administration, event coordination, customer communication, invoicing, internal recordkeeping and business operations. Information may also be disclosed to service providers that assist with website hosting, form handling, analytics, customer relationship management, email delivery, payment processing, technology support, legal, accounting or other operational services. OysterLux may also disclose personal information where required or authorised by law.

Direct marketing

OysterLux may use your contact details to send updates, invitations, offers or marketing communications where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe function or contacting OysterLux directly.

Cookies and analytics

The website may use cookies and similar technologies to support website functionality, understand website traffic, improve user experience and measure marketing performance. You can usually manage cookies through your browser settings, although disabling cookies may affect how parts of the website function.

Overseas disclosure

Some service providers used by OysterLux may store or process personal information outside Australia, particularly where cloud-based systems, analytics or communications tools are used. If OysterLux is likely to disclose personal information to overseas recipients, this should be stated in the privacy policy and, where practicable, the relevant countries should be identified.

Storage and security

OysterLux takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information may be stored in electronic systems, cloud platforms, email systems, accounting systems and other business records used to operate the business.

Access and correction

You may request access to personal information held about you, and you may request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests can be made using the contact details below.

Complaints

If you believe OysterLux has mishandled your personal information, you may make a privacy complaint using the contact details below. A complaint should include your name, contact details and details of the concern so it can be investigated and responded to within a reasonable time. If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner.

Contact details

OysterLux
Website: oysterlux.com.au
Email: info@oysterlux.com.au
Phone: 1300 836 540

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, business practices or services. The current version should always be made available on the website.